Customer Service Rep

Quincy, MA 02169

Posted: 09/07/2018 Employment Type: Temporary Industry: Job Number: 106083 Pay Rate: $18.90

Our client with the Commonwealth is looking for customer service reps in Quincy, MA.   This is a 3 month contract with strong possibility of an extension.   The hours are Mon-Fri, 8am-5pm.   The ideal candidate has prior customer service and/or cashier experience.



• Complete registration and title transactions for a variety of vehicle types

• Complete new registration and title transactions, renewals, amendments, duplicates, cancellations, etc.

• Assess that customers have the correct forms/applications, supporting documents and acceptable payment

• Determine and collect fees for title, registration, and sales tax

• Interact with customers by mail, email, fax, phone, and in-person; Provide coverage for the service counter as needed

• Create, retrieve, review, or amend vehicle information

• Collects fees for transactions and performs credit card transactions; Reconciles payments

• Returns improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps and/or documentation necessary to complete the transaction

• Assists customers with problem resolution

• Escalate issues as needed to supervisor and/or managers

• Ensure appropriate confidentiality and security of information


Ability to pass a thorough background check

Prior experience as a CSR or cashier

Exceptional communication skills

Patient, friendly demeanor


About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at
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