Sales Assistant / Customer Service Rep

Waltham, MA | Temporary

Post Date: 12/05/2017 Job ID: 105696 Industry: Pay Rate: $18.00 - $19.00

Our client, a technology company in Waltham, MA is seeking a sales support rep to work alongside the Inside Sales Team.  Great temp-to-hire opportunity to work for a busy tech company and grow your sales career. 


  • Provide support to dealers, manufacturer reps, Regional Sales Managers and Field Sales Engineers within their territory
  • Provide pre-sales qualification and product education on technology and its benefits to dealers and end users
  • Pre-Qualify prospective dealers and onboard them at the direction of manufacturer reps. This includes sending the dealer agreement, credit application, welcome package email, and establishing oneself as their point-of-contact and training them on sales process for quote requests and order submittals
  • Qualify and support end-user qualifications within territory and distribute qualified end-user leads to RSM or channel partners
  • Manage opportunity pipeline for opportunities under $25k, with updates from dealers and reps, closing of opportunities to ensure all projects are up to date
  • Process in-bound Quote forms and email/phone project queries, including coordinating information sharing with channel partners and managing revision requests
  • Support order processing rep by monitoring in-bound orders, sales order approval, and collaboration with credit manager and accounting teams to resolve any orders that are on hold
  • Process all sales RMAs within territory
  • Provide back-up for other territories when other team members are absent or over capacity to ensure all work is handled in a timely manner
  • Other projects as needed
  • Customer service experience required; excellent email and phone etiquette
  • Understanding and experience of manufacturer representatives, distributors, dealers, consultants and end-users is preferred
  • Ability and willingness to work alternate hours in order to support customers on the West Coast
  • Must be a skilled user of Word, Excel, and database software. NetSuite experience preferred.
About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at

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