IT Support Specialist

Boston, MA 02101

Posted: 01/15/2020 Employment Type: Temporary Industry: Job Number: 106817 Pay Rate: $19.00

Job Description

Our client is seeking IT Support for a 4 month contract assignment working with the Commonwealth.




•              Respond to, research and resolve questions received via telephone calls (record calls in ITS ServiceDesk Software), email, and voicemail in a timely and professional manner.  

•              Provide accurate and creative solutions to more complex customer problems to ensure customer productivity and satisfaction.  

•              Provide first and second-tier support to end users for PC hardware, MS Windows, Software, Active Directory, O365 and basic networking troubleshooting.  

•              Install and update computer application software as needed.

•              Setup, configure, and troubleshoot notebooks for the shared pool.

•              Assist and maintain inventory of notebooks, projectors, desktops and other equipment according to standard operating processes.

•              Perform daily call backs to customers for any problems not resolved upon initial contact; escalate calls to the next technical or management level as necessary.

•              Assist other offices and locations with technology based issues as needed.

•              Support mobile devices as needed.

•              Acquire and maintain current knowledge of relevant products, services, and support policies in order to provide technically accurate solutions to end users.  

•              Maintain up to date knowledge of new and upcoming computing technologies and practices.

•              Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training and other developmental approaches.

•              Attend meetings and seminars to support the overall direction of the IT office

•              Participate in team projects that enhance the quality or efficiency of the ITS Support Team.


Job Requirements


Additional Information

About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at
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