Guest Services Supervisor

Boston, MA 02101

Posted: 11/14/2018 Employment Type: Direct Hire Industry: Job Number: 106182 Pay Rate: $43,000.00 - $50,000.00

We are seeking a Guest Services Supervisor who provides leadership and guidance to the Assistant Supervisor, program staff and guests of a Women’ s Shelter. The hours are Tuesday – Saturday, 3: 00pm – 11: 00pm. 


Responsibilities include:

·         Overseeing and advising on program design, development and decisions

·         Scheduling; staff hiring,  training and support; guest diversion, rapid rehousing and intakes

·         Record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. 

·         High school diploma or GED                                                                            

·         Minimum of two (2) years of leadership/supervisory experience in a human services setting

·         Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges, including substance abuse and untreated mental illness

·         Five (5) year’ s direct care experience with people who are homeless

·         Experience utilizing motivational interviewing, trauma-informed care, harm reduction, and similar approaches when interacting with clients

About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at
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