Floating Teller / Customer Service Rep

Watertown | Temporary

Post Date: 10/11/2017 Job ID: 105600 Industry: Pay Rate: $17.00


Job Type:  Contract (6 months)

 

We are seeking a Floating Teller with strong customer service skills.  You will primarily be at their Watertown location however, will still have to be flexible and able to commute to other locations such as Worcester, Milford, Southbridge, Attleboro and Leominster as needed.   Hours are Monday – Friday, 9am – 5: 15pm.

 

Duties:
  • Interact with customers to respond to inquiries and complaints.
  • Issue licenses, identification cards and vehicle registrations.
  • Communicate with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.
  • Use computer terminals, vision instruments, automatic testing devices and other equipment.
  • Administer vision tests in accordance with agency policy.
  • Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information
  • Review reports for compliance with state and federal guidelines.
  • Collect fees (cash and checks) and performs credit card transactions.
  • Reconcile receipts with revenue control documents.
  • Operate computer terminals and photo imaging software.
  • Schedule road examinations.
  • Prepare forms and other documents related to licenses, registrations, identification cards and receipts for titles.
  • Amend title and registration records.
  • Maintain filing systems.
  • Review customer documents in support of transactions for accuracy and veracity.
  • Conduct research for additional information from third parties (other states, state agencies, etc.) to complete transactions.
  • Assist customers with problem resolution.
  • Provide information to the public regarding guidelines, requirements and procedures in-person and on the phone.
  • Greet customers, determines customer' s purpose, assesses readiness, and directs them to the appropriate line.
  • Direct customers to Kiosks and other automated services where appropriate.
  • Assess that customers have the correct forms/applications, supporting documents, and acceptable payment.
  • Return improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.
  • Provide checklists and assistance in completing forms/applications.
  • Provide information to the public regarding guidelines, requirements and procedures in-person and on the phone.
  • Must have reliable means of transportation
  • Must successfully pass a CORI check
  • Must have a valid driver' s license and successfully pass a driving record check (license must in active status and clear of any fines and/or fees)
About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at www.AceBoston.net

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