Family Advocate (Bilingual, English/Spanish)

Malden, MA 02148

Posted: 10/09/2018 Employment Type: Direct Hire Industry: Job Number: 106127 Pay Rate: $39,000.00 - $42,000.00

Our client is seeking a bilingual (English/Spanish) Family Advocate to join their organization.  In this role, you will report directly to a Shelter Team Leader and will be responsible for helping families experiencing homelessness develop housing strategies for obtaining permanent housing and connecting families to necessary supports to increase stability.


•       Develop relationships with families who are homeless and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty.

•       Tasks will include meeting weekly with each family, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other services providers.

•       Thoroughly assess families’ strengths and barriers to obtaining permanent housing, and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.

•       Partner with families to create, review, and enforce a Re-housing Plan that reflects the goals of the family and funder, and that addresses each family member’ s needs. 

•       Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.

•       Attend housing screenings and appeals with families, providing transportation when necessary.

•       Conduct weekly unit inspections to ensure the property is being maintained.

•       Partake in rotating on-call requirements.

•       Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.

•       Support agency by volunteering for agency events.

Bachelors' degree in psychology, social work, public health or related field preferred (or equivalent combination of formal education and related experience may be substituted for degree).

Prior experience working with low-income individuals and/or families required.


Must be able to hear and incorporate feedback quickly; ability to empathically de-escalate emotional reactions; critical thinking, assessment, problem solving and negotiating skills; ability to remain calm and responsive during crisis.


Must have reliable transportation and be willing to travel in the Greater Boston area and commute families to critical housing appointments when necessary


About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at
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