Customer Service Rep - Inbound Call Center

Chelsea, MA 02150

Posted: 08/30/2018 Employment Type: Temporary Industry: Job Number: 106072 Pay Rate: $14.00


Our client in Chelsea, MA is seeking customer service representatives to work in their call center.   This is a fast-paced, high call volume environment. This is a temporary position lasting at least 3 months.

 

Duties Include:  

• Phone reps will receive calls from customers and their representatives.  

• Phone reps will respond to inquiries and research on-line records in order to provide assistance

• Summarize the customer issue, accurately document the customer conversation, and will refer the customer to the appropriate staff member when appropriate.

• Phone reps will maintain data integrity and safeguard child support enforcement information by reviewing online account information, communicating with callers, making adjustments to customer profile data, processing credit card payments and documenting activities and customer interactions to ensure the accuracy and confidentiality of online case records.

 

• Prior call center experience preferred

• Job offer subject to Tax, Cori and Child Support check results

• Professional, friendly demeanor

• Ability to work in fast paced environment

• Ability to maintain confidentiality

 

About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at www.AceBoston.net
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