Customer Service Rep - Inbound Call Center
Chelsea, MA 02150
Our client in Chelsea, MA is seeking customer service representatives to work in their call center. This is a fast-paced, high call volume environment. This is a temporary position lasting at least 3 months.
• Phone reps will receive calls from customers and their representatives.
• Phone reps will respond to inquiries and research on-line records in order to provide assistance
• Summarize the customer issue, accurately document the customer conversation, and will refer the customer to the appropriate staff member when appropriate.
• Phone reps will maintain data integrity and safeguard child support enforcement information by reviewing online account information, communicating with callers, making adjustments to customer profile data, processing credit card payments and documenting activities and customer interactions to ensure the accuracy and confidentiality of online case records.
• Prior call center experience preferred
• Job offer subject to Tax, Cori and Child Support check results
• Professional, friendly demeanor
• Ability to work in fast paced environment
• Ability to maintain confidentiality