Customer Service Rep - Inbound Call Center

Boston, MA 02101 | Temporary

Post Date: 06/13/2018 Job ID: 105964 Industry: Non-Profit Pay Rate: $14.00


Job Type:   Temp-to-hire

 

Our client, a nonprofit in downtown Boston is seeking an inbound call center rep.   Excellent temp-to-hire opportunity at a great organization.  

 

Responsibilities:

• Field inbound calls with a positive and flexible approach

• Utilize tools, and database systems to enroll participants into programs

• Offer positive outcomes and solutions through proven, effective, and exemplary service techniques

• Make outbound calls when/if necessary to assist other departments

• Satisfy or exceed performance standards/expectations in accordance with goals

• Educate all customers and all potential participants; promote and resonate brand  

• Customer service quality assurance (continual/ongoing monitoring)-- and actively assist with long-term goals/objectives to improve & streamline efficiency overall

• Match, exceed, and fulfill customer expectations and requests

• Attend training and continual research – keep   up to date with worldly geography and knowledge

• Monitor database information to ensure all communications are consistent, clear, accurate and up to date

• Attend trainings

 
  • Bachelor’ s degree preferred
  • 0-2 years’ experience
  • Proficiency in Geography required
  • Customer service and/or sales experience
  • Strong CRM and computer skills -- willing to learn new software and programs
  • Professional communication skills (phone, verbal and email)

 

About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at www.AceBoston.net

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