Cambridge, MA 02139
Our client, a financial institution is looking to hire a collector to Initiate collection activities on consumer loans: including auto loans, home equity loans, credit cards, overdraft privilege and negative share accounts.
§ Initiates additional collection efforts as necessary in conformance with regulatory collection policies and procedures.
§ Follow applicable policy and procedures that pertain to revoked VISA and Overdraft Privilege Accounts
§ Monitors and maintains assigned delinquent portfolio. Makes various collection action recommendations.
§ Documents collection activities and maintains appropriate records.
§ Provides administrative support to the department.
§ Prepares a variety of reports on a scheduled and as needed basis including various monthly financial reports.
§ Research bankruptcy proceedings on PACER; communicates when necessary with attorneys regarding member intentions.
§ Maintains and monitors Suspension of Services Programs
§ Responds to, research and resolve a variety of members account issues in a timely manner.
§ Performs all duties in accordance with prescribed regulatory compliance guidelines.
§ Support the quality initiative in the lending department to eliminate waste through continuous improvement.
§ File loan disability claims and monitor member claims
§ Process attorney payments on charged off loans.
§ Maintain government monitoring tracking on inactive collection accounts (1099C)
§ Must be and remain bondable
§ Knowledge of general credit union/banking operations
§ Working knowledge on collecting past due accounts
§ Working knowledge of related collection and bankruptcy laws
§ Working knowledge of RESPA servicing delinquent mortgage loans and loss mitigation
§ Familiar with skip tracing and other collection resources
§ Working knowledge of computer, and Microsoft Word and Excel
§ Aptitude for overseeing database of information
§ Accurate calculations and an aptitude to handle multiple varying tasks
§ Superior member service skills
§ Detail oriented.
§ Excellent organizational skills