Administrative Coordinator - Healthcare
Boston, MA 02101
Major hospital in Boston is looking to hire an administrative coordinator to schedule sleep studies, sleep clinic visits, working the sleep lab work queue, working on prior auths, answering phones, etc. This is a contract opportunity starting ASAP for 4 months.
The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). ESSENTIAL
RESPONSIBILITIES / DUTIES:
- Charge entry Batch controls Billing (TES) edits Hold bill edits Charge reconciliations Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
- Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
- Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
- In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: Reception & customer service creating or verifying Master Patient Index (MPI) registration demographics visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) insurance/coverage verification co-payment collection front-end review and correcting registration & insurance edits pre-authorization, referral coordination and referral reconciliation Referral work lists Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).
Bachelors degree or Associates plus 1 year relevant experience with medical billing or similar setting preferred.
KNOWLEDGE AND SKILLS: Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.