Inbound Call Center Rep

Boston, MA | Temporary

Post Date: 10/11/2017 Job ID: 105601 Industry: Pay Rate: $15.00


Our client in Quincy, MA is seeking inbound call center representatives to field customer calls, emails, letters and faxes and handle in a courteous manner. These positions start ASAP with a tentative end date of 4/18/18 with a chance of being extended.

 

Responsibilities
  • Receives and responds to customer phone calls, emails, letters, and faxes
  • Directs inquiries to other individuals, departments, and agencies as appropriate
  • Assists customers with regulations, policies, and procedures
  • Receives and reviews customer inquiries and requests, and makes recommendations for potential improvements to communications
  • Uses call center software to document calls made and received
  • Previous customer service experience; call center preferred
  • Must be able to pass extensive background check and fingerprinting
  • Ability to understand customer needs by actively listening and asking probing questions
  • Ability to analyze problems and resolve issues to meet customer needs while maintaining a positive attitude and good rapport
  • Ability to project confidence and professionalism by using a positive tone of voice, appropriate words, and correct grammar
  • Ability to remain patient, empathetic, calm, and composed while handling unexpected and/or difficult situations
  • Ability to determine when a call transfer to another department or more experienced customer service rep is necessary to provide more detailed account specifics
  • Ability to navigate basic screens and performs data entry using ALARS system
  • Ability to locate and communicate to others basic information from within ALARS
  • Ability to proficiently use call center tracking system to document calls
  • Familiarity with CRM systems and practices
  • Has a basic understanding of MS Office
  • Regulations, Laws, and Plan Provisions
  • Has a basic understanding of the regulations and laws that govern the motor vehicle laws
About ACE Employment Services, Inc.: In 1989, ACE Employment Services, Inc. was founded to give companies in Massachusetts a personal and consultative approach to staffing. With a small internal staff and dedication, honestly and hard work we landed on the Boston Business Journal’ s Largest Temp Placement Firms in Massachusetts at #11. ACE Employment Services, Inc. is your partner for direct, temporary and temp-to-hire solutions. Learn more at www.AceBoston.net

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